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Martin Brunt Plumbing & Heating (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal information you provide when using our website or contacting us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and process the following information:

• Name
   
• Contact details (such as email address and phone number)
   
• Address or postcode (if provided for quotes or site visits)
   
• Details about your enquiry or requested services
   
• Any other information you voluntarily provide via our contact forms, email, or phone
   

We use your personal information to:

• Respond to enquiries and quote requests
   
• Provide plumbing and heating services
   
• Communicate with you regarding appointments or work
   
• Maintain internal records
   
• Improve our services and customer experience
   

We do not sell, rent, or trade your personal data to third parties.

We process your personal data under one or more of the following lawful bases:

• Consent – when you contact us or submit a form
   
• Contract – where data is required to provide a service
   
• Legitimate interests – to respond to enquiries and run our business effectively
   

We take appropriate technical and organisational measures to safeguard your personal information against loss, misuse, unauthorised access, or disclosure.

Your data is stored securely and only accessed by authorised persons.

We retain personal information only for as long as necessary to fulfil the purpose it was collected for, including legal, accounting, or reporting requirements.

Under UK GDPR, you have the right to:

• Request access to your personal data
   
• Request correction of inaccurate data
   
• Request erasure of your data
   
• Object to or restrict processing
   
• Request data portability
   

To exercise any of these rights, please contact us using the details below.

Our website may use basic cookies to ensure it functions correctly and to improve user experience.
You can control or disable cookies through your browser settings.

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Martin Brunt Plumbing & Heating
Email:Mbruntplumbingandheating@outlook.com
Phone: 07879 778654